Intent does NOT equal impact!

I’ve been teaching communication skills for ten years and this simple fact is one of the key lessons. My hope is for people to become more self-aware, to really think about what they want to accomplish and how they approach what they’re doing, so the impact (the outcome) of their actions is in fact what…

Writing to learn what I know

I have loved to write for as long as I can remember. I remember dreaming of stacks of beautiful, crisp, clean white paper and a nice pen (oh, yes — a nice pen is critical. Ask anyone who loves to write, and those who write long-hand are very particular about the kind of pen they…