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Intentional Leadership — D5, W4, M3 — Excellence

Good morning and Happy Friday! Time, again, for our Friday ritual: Planning for the weekend and thinking about the month ahead.

I can say, with full confidence, this week I was not just busy but truly productive in many respects. That’s not to say I completed everything I set out to this week, but certainly made a dent in my list and found myself in a place of deep introspection around my the work I’m doing with the Deeper Path Coaching Cohort.

And, after the emphasis on excellence these past four weeks, I am certainly much more aware of and intentional about how I plan for and execute my work and interactions with others. How about you? Where are you on this part of our journey?

Let’s look and think ahead into our weekend.

What really needs your attention this weekend? Is it projects, people, rest, relaxation…?

Rest is, again, on my list.

Some house projects and cleaning are calling for my attention.

Developing a team-building activity for an upcoming meeting; need to gather some supplies for that. Finishing up some projects. Have some writing to do. People to connect with. Letters to write.

The next month will be busy and filled with new opportunities. Exciting things coming my way!

What’s in store for you this weekend, next week, and in the coming weeks? Are you taking the steps to set yourself up for success and fulfillment? Are you feeling more confident about the level of excellence you/your team/your organization provide to your clients?

Have an intentional weekend!

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Intentional Leadership — D5, W3, M3 — Excellence

Good morning and Happy Friday!

Another week has flown by and was it busy! The question is: Was it productive? Or was it just full of “stuff”?

I’m still focusing on excellence in my customer service — both in responding to prospective clients and to my existing clients. Building strong relationships, with a foundation of trust, is critical to all businesses, to be sure, but especially to mine because I work in a very intimate space with my clients helping them to discover themselves, their dreams, their challenges, etc. So, I am truly focused on where I can inject some excellence into my performance.

Where can you intentionally inject excellence into your performance?

Let’s move into our Friday ritual…

What really needs your attention this weekend? Is it projects, people, rest, relaxation…?

Rest? I would like to think so, but at the start of this Spring Break, we have some travel and fun planned, so perhaps not as much sleep this weekend as we need; but fun? Definitely!

Still working on the preparation for the Women in Leadership Luncheon I am helping to plan, and will present the Keynote speech at, in May. Still working my way through content in the John Maxwell Online University. Still working to refine my “Dream” speech, and outline my OPUS — this is the plan for my life’s work — my masterpiece. I’ll share more about this as I move through the process. And, I’m still working on the new mentoring program I will launch in May. You can get a preview here.

What’s in store for you this weekend, next week, and in the coming weeks? Are you taking the steps to set yourself up for success and fulfillment?

Have a great weekend, and I’ll “see” you Monday!

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Intentional Leadership — D3, W3, M3 — Excellence

Wednesday is work with your team day! Take some time with your team, today, to create a strategy for exceeding your customers’ expectations. Ask each person to share a brief story of a product or service experience that exceeded their expectations. Then, as a team, evaluate current expectations and satisfaction with your product or service.

First, have each person answer this question: What do our customers expect from our product or service?

Then: Are we currently meeting these expectations?

If the answer to the second question is “no,” you will first need to make changes to meet those expectations, before you can exceed them.

Next, gather ideas on how you could exceed your customers’ expectations for your organization or team going forward.

Ask: What could we do to exceed our customers’ expectations?

Then: How will we implement these ideas?

Be realistic, and pick two to three ideas you can begin to implement right away…What will they be?

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