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Over the course of my life, I’ve not been known as the most diplomatic person, so perhaps you’ll forgive my choice of words.

This blog was posted today from a “builder” I have been following, and whom I respect immensely. In this post, Chet Scott points out that high performers self-identify and emerge from the pack. As a manager or leader, you don’t have to search for them…they will demonstrate who they are in a number of ways, and as a manager/leader, you get what you deserve. Here are a few things to watch for:

High performers seek feedback. They want to know how they are doing and will ask for feedback from people they respect, frequently. If you don’t respond with honest, candid feedback — both positive and constructive — they will know you’re feeding them a line, and over time their respect for you will deteriorate.

High performers seek challenge. They are not satisfied with, nor willing to accept, mediocrity. These are the people who will ask for more responsibility, look for projects and opportunities to continually learn, grow, and stretch themselves. They are hungry and if you don’t feed them, they will find someone who will.

High performers seek other high performers. They don’t want to be the smartest people in the room; they actively seek out people who are ahead of them in whatever it is they seek to learn or achieve, so they can learn from those who have gone before them.

High performers don’t get hung up in the HOW. These folks are internally driven, motivated to achieve. They are inspired by WHY, and if you can connect them to the Why of what needs to be done, they will find the way — the How — to make it happen, and they will attract those resources to them.

The question now is: What kind of a team do you deserve? As Chet says, do you need to kick your own a_ _, and demonstrate what you’re capable of, so you can attract high performers? If not, you will attract who you are and they will perform at, or lower than, your level.

So do the hard work, scrutinize who you are and what you have to offer before you evaluate the performance of your team. If you seek change in your team or organization, you need to start with you.

If you don’t have a “builder” or coach to help you through this process, I strongly encourage you to find one. Speaking from experience, you won’t get there on your own.

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If you’re curious about my self-identified lack of diplomacy, here’s a little insight…

Over the course of my life, I’ve not been known as the most diplomatic person. You may find this ironic, considering my chosen career — Corporate Communication — for the past 20+ years, but it’s true. In fact, I went through a Harrison Assessment a number of years ago, and my “diplomacy” score was very low, which was brought to my attention by the VP of Marketing, with whom I worked frequently. He considered it a potential disaster waiting to happen, given my job.

Here’s how I explained it to him. The Harrison Assessment offers statements like “I enjoy diplomacy in my work.” As you go through the assessment, you note whether the statement is like you or not like you. As a professional communicator, word choice is extremely important; words matter, so choose them carefully. I think of “enjoy” in terms of pleasure, satisfaction, etc…So, while I understand and appreciate the need for diplomacy, and am perfectly capable of discerning when I need to practice it, I don’t “enjoy” it.

That’s it…

 

 

 

 

Last week, I spent some time in Huntington, WV, meeting with clients. One of them was kind enough to join me for lunch, and she suggested we dine at Jim’s Steak and Spaghetti. The place is truly a landmark in the city! And it’s a shining example of crystal clarity on who they are and what they stand for.

The Jim’s menu is very simple and clean. They offer a few sizes of spaghetti (meat sauce or marinara), and few sandwiches, a few salads, a few drink options, and several choices of home-made pies. Nothing fancy, just good, solid home-cooking presented and served in a no-nonsense way by very friendly staff.

When I arrived, about 30 minutes early, the place was bustling, with booths and counter space full throughout the restaurant. As I waited for my “date” to arrive, I observed the place. It’s decorated as I imagine it has been for years — reminiscent of an older coffee shop or diner; simple, serviceable fixtures. The front counter has a sign that clearly states the establishment does not accept debit or credit cards; although they do provide one of those slim-line ATMs if you need to get cash (I assume they prefer to not deal with the fees charged by credit card companies, but are not averse to their customers paying them, if need be!). Note that this lack of accommodation for a mode of payment we all take for granted these days has not slowed business at Jim’s one iota! Pictures adorn some of the wall space — clearly, many a dignitary has dined at Jim’s, including JFK and Senator Joe Manchin.

My lunch companion grew up in Huntington and has been a customer at Jim’s since high school. She shared stories with me of what a local icon the place is and how it hasn’t changed much in the many years she’s been going there, even though it is now managed by Jim’s daughter.

I’ve been thinking about Jim’s for a whole week now. It’s a great example of knowing exactly who you are, what you stand for, and what you’re good at. Jim’s puts on no pretenses and that’s exactly why its success has stood the test of time.

There are valuable lessons to be learned here. Can you state, with equal clarity and simplicity, who you are (as an individual or as a representative of some organization) and what you stand for?

If not, I encourage you to spend some time working on this. If you aren’t clear, imagine how fuzzy it is for your employees, suppliers, customers, and potential customers…and what the implications of that lack of clarity has for your success.

Folks, I was honored to be invited to share the radio waves with my friend, colleague, and business partner, Tracy Worley, on her Gracebreak Blog Talk Radio on Monday.

We shared a half hour (a very fast half hour, from my perspective) talking about finding meaning in your life, discovering your purpose, knowing what motivates you, and how to recognize and reward your team. I’m confident there’s some nugget of wisdom in here that will help you, if you will take the time to listen. And I say this because I have been blessed to have been mentored, coached, and taught by some amazing minds — John Maxwell, Paul Martinelli, Christian Simpson, Mac Bledsoe, and others — throughout my life, and I do my best to be a river (picking up and sharing wisdom along my journey) rather than a reservoir (holding in all I’ve gathered for only my own use).

Here’s the link. Be sure to share it with anyone you think might get some value out of it. And be sure to come back and tell me what you think! And in the meantime, have an intentional day.

Thanks for taking the time to listen.