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Passion is powerful; we all know that. And it can be a force for good or a force for … well, not so good! The same passion that can make you the best in your field can also result in an insufferable ego! Often times, when we are really passionate about something, we can be easily offended when someone disagrees with us or offers a different perspective on the topic.

I can say, humbly — I hope, this has happened to me. I strive to be more self-aware, however, and understand that it’s ok for others to have another perspective and that they don’t necessarily share my passion.

Today, think of someone who may have offended you as they touched upon your passion. Starting today, take a step to repair that relationship. One of the most profound ways to keep passion grounded on principle is through humility.

Pick one of these options to start the healing / forgiveness process today:

1. Contact the person and begin reconnecting. Before you take this step, however, it’s important that you forgive them and approach the connection with an open heart.

2. Write the person a note and mail it today! Acknowledge your part in whatever happened and ask them for their forgiveness; tell them you value the relationship and want to repair it. As you drop the note into the outgoing mail box, tell yourself that you forgive them for their part. Truly let go of the conflict as you release the letter.

3. Speak with the person today. Let them know you need to ask their forgiveness for being upset with them. Let them know you may not have understood the full situation, allowed yourself to become upset and held it against them. End the conversation with this simple question: “Will you forgive me?”

Which one will you choose?

I can say from experience, there’s something very liberating in this process. It may not always end with the relationship repaired and things between you back the way they were…but you will feel better for owning your part, for making the move to begin the healing process, and for having some closure of the situation.

If we begin with the premise that excellence requires superior quality, first we must define what that means…to ourselves and to our customers — both existing and potential, and for each of us this may be very different.

For me, it requires ongoing education and keeping up with the latest developments and thought-leaders in the areas of personal growth, leadership development, team building, and communications. It means being solely focused on the success of my clients. It means being an outstanding listener — which we all know is an active process, requiring my undivided attention and ability to tune out my own thoughts as I listen to what my clients need to discuss. It means functioning intuitively and perceptively to discern what the true issues and challenges are that my clients face. All of these things will allow me to tune-in to my clients and really understand their unique needs. Then I must be able to tailor what I have to offer to be able to actually help them move through, around, or past these obstacles and challenges to perform at higher levels and achieve their goals.

There are a lot of other factors at play here, other actions I need to take, other behaviors I need to demonstrate, as you can imagine. But for purposes of getting your thinking started, I think this is a good beginning place. Clearly, your inputs and outputs are likely very different than mine, but the thought processes around what excellence means and how you demonstrate it are the same.

The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. — Vince Lombardi

What edge could your organization gain by committing to, and delivering, superior quality…at a level higher than that of your competitors?

In what areas are you already known for superior quality — at your team’s level or for that of your entire organization?

Good morning, and Happy Thursday!

Today is another day for reflection. I encourage you to spend some time journaling about what you learned through your colleague, yesterday, about external perceptions of your skills in building the foundational elements of relationships.

What did you learn?

How can you use this new insight to help you improve?

When you are done with that, shift to thinking about the people you lead or interact with regularly. In each of the foundational areas, write down an action step you can take to promote these behaviors and strengthen your relationships.

Honesty

Reliability

Relating

Empathy

Time

Now, we know that if we don’t make these actions a priority, they won’t likely get done. So, let’s look at your schedule…fit these actions into your schedules on specific days and times. You will have a much greater chance of success then.

After all, your calendar is one telling measure of what your true priorities are.

Have a thoughtful Thursday!