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Pay it forward, with a catch!

I read this story a while back about a young woman whose bike was stolen while she was at work. She worked full-time to put herself through school, attending only part time, and the bike was her only source of transportation. Out of frustration, she posted an angry note to the thief on a nearby lamp post, knowing the thief would likely never see it; she said it felt good to “vent.”

Someone did see the note, tweeted a photo of it, and the story ended up on the news where it attracted the attention of someone who had had a similar experience when he was in college. He replaced her bike, with a catch: She would have to buy a bike for someone in need by her 59th birthday (within 40 years)!

I firmly believe in paying it forward and do so whenever I am able…sometimes even when I feel like it’s a stretch for me financially. It feels good. And it pays off. In recent months, at a local toll bridge I cross a couple of times a month, I’ve benefitted from the person in the car in front of me paying my toll (this is a habit I practice every time I cross the bridge), so I have paid the toll for the car behind me anyway. Usually, what I see in my side mirror as I drive away is the person in the car behind me pull their hand — with their money — back into the car and drive thru. Most recently, however, the truck in front paid for me, I already had a dollar ready (the toll is 50 cents per car), so I gave it to the toll taker anyway, and pulled away, watching the car behind me. The woman behind me also handed over a dollar…I’ve been wondering how many cars went thru that day — before and after me — before someone broke the chain.

I hadn’t thought about the concept of paying it forward with a catch, until I read this story, but I like it. On the one hand, we would hope someone would do this because they genuinely had a desire to give of themselves and help someone else. The truth is, I think, that most people are so busy being busy, they simply don’t think about these kinds of opportunities. And we often discover that people who are given what they need don’t value it as much as if they have to work for it or personally invest in it themselves…So, perhaps, by paying it forward with a catch — setting the expectation that the recipient also participate in paying it forward in some way — might jar enough people out of their habit of running on auto-pilot, and start them thinking about how they can make a difference in the life of someone else.

It doesn’t have to be a grand gesture. Perhaps buying a bike for someone else is not in your budget. That’s ok. But what about a toll on the road? Or a cup of coffee? Perhaps you could spring for someone else’s lunch?

What are your thoughts on this? What stories along these lines are you reading and how have they impacted your behavior?

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Do you know who you are?

Last week, I spent some time in Huntington, WV, meeting with clients. One of them was kind enough to join me for lunch, and she suggested we dine at Jim’s Steak and Spaghetti. The place is truly a landmark in the city! And it’s a shining example of crystal clarity on who they are and what they stand for.

The Jim’s menu is very simple and clean. They offer a few sizes of spaghetti (meat sauce or marinara), and few sandwiches, a few salads, a few drink options, and several choices of home-made pies. Nothing fancy, just good, solid home-cooking presented and served in a no-nonsense way by very friendly staff.

When I arrived, about 30 minutes early, the place was bustling, with booths and counter space full throughout the restaurant. As I waited for my “date” to arrive, I observed the place. It’s decorated as I imagine it has been for years — reminiscent of an older coffee shop or diner; simple, serviceable fixtures. The front counter has a sign that clearly states the establishment does not accept debit or credit cards; although they do provide one of those slim-line ATMs if you need to get cash (I assume they prefer to not deal with the fees charged by credit card companies, but are not averse to their customers paying them, if need be!). Note that this lack of accommodation for a mode of payment we all take for granted these days has not slowed business at Jim’s one iota! Pictures adorn some of the wall space — clearly, many a dignitary has dined at Jim’s, including JFK and Senator Joe Manchin.

My lunch companion grew up in Huntington and has been a customer at Jim’s since high school. She shared stories with me of what a local icon the place is and how it hasn’t changed much in the many years she’s been going there, even though it is now managed by Jim’s daughter.

I’ve been thinking about Jim’s for a whole week now. It’s a great example of knowing exactly who you are, what you stand for, and what you’re good at. Jim’s puts on no pretenses and that’s exactly why its success has stood the test of time.

There are valuable lessons to be learned here. Can you state, with equal clarity and simplicity, who you are (as an individual or as a representative of some organization) and what you stand for?

If not, I encourage you to spend some time working on this. If you aren’t clear, imagine how fuzzy it is for your employees, suppliers, customers, and potential customers…and what the implications of that lack of clarity has for your success.

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Engaging in “Missionary” work

Over the course of my career — 24 years — as a professional communicator — I was frequently responsible for community relations. What that amounted to was interacting with various members, and organizations, within the communities where my employer did business. This could be participation in Chamber of Commerce activities, fundraisers put on by local/regional non-profits, Rotary, and other similar activities.

One thing that always stood out to me was this: People attending these so-called networking style events often stay in their little clusters of friends and colleagues…the same people they see all day at work!

I understand it from an emotional level. A lot of people don’t like having to strike up a conversation with someone they don’t know, or barely know. It leaves one feeling somewhat vulnerable and exposed. It requires us to step out of our Comfort Zones and take a risk. I speak from experience here; I would prefer to be on stage speaking to a full ballroom rather than have to walk into it during networking time only to be faced with countless tight clusters of people already engaged in conversation and have to try to break into one of the conversations uninvited.

But this defeats the whole purpose! If I make the effort to attend an event in my community, I am there to mix and mingle and get to know people outside my company. It’s an opportunity for a group of employees from one company to spread throughout the other attendees and function as Chief Marketing Officers for your organization; telling stories about what you stand for, what you offer, how you serve your clients, how you grow and empower your employees. It’s a chance for them to make important connections with people who may become a critical resource, a new employee, a new client at some point in the future.

And, yet, we allow fear and discomfort to hold us hostage and stay — safe — in our little clusters of office mates!

I was blessed to have a co-worker (still a valued friend and mentor) who pointed out the importance of doing “missionary” work. When attending any external function with any colleague (one or many), he encouraged the others to go off on their own and meet new people…and would simply walk away from you and model the behavior if you didn’t get started on your own. It was simple and brilliant! A practice I carried forward in my various roles with employers after that point. I admit, however, it didn’t make me popular among my co-workers; they appeared to resent my insistence they step out of their comfort zone and interact with strangers…but it’s important for the business.

How do you think about “missionary” work and what can you do differently the next time you’re in a networking kind of situation?

How might it serve you in your future endeavors?

How might it impact your business?

Come back and tell me your stories — I want to hear them!

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