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Intent does NOT equal impact!

I’ve been teaching communication skills for ten years and this simple fact is one of the key lessons. My hope is for people to become more self-aware, to really think about what they want to accomplish and how they approach what they’re doing, so the impact (the outcome) of their actions is in fact what they hope to have happen.

Let’s consider a couple of examples:

It’s late evening and you are driving through the dark. There’s not a lot of traffic on the road, and to see better you have turned on your “brights.” As you travel along the road, somewhat lost in thought, your focus is pulled back in full to the road ahead, as there is a driver coming toward you in the opposite lane, flashing his brights at you, trying to capture your attention, so you will flip your lights back to normal.

If you are the oncoming driver, what’s the first thing you think?

“Jerk! What are you trying to do? Don’t you realize you are blinding me?”

If you are the “offending” driver, what’s the first thing you think?

“Oh!” you think, quickly flipping your lights back to normal. “I didn’t mean to do that. Sorry!” Wishing you could telepathically send this message to the oncoming driver, so they understand it was not your intent to temporarily blind them!

Here’s another, heart-wrenchingly harder example to consider, from an actual incident in the local news.

On September 1, a four-year old girl died in a car outside a day care center. As the story goes, the day care was owned by a husband and wife. On occasion, the husband would provide transportation for one of their clients, picking up a mother and child, dropping the mother off at a local university, and taking the child to the day care for the day.

On this particular day, for what is an incomprehensible reason (there has been no explanation given that I’m aware of), the man dropped the mom off, drove to the day care, and left the child in the car…for about seven hours, on a sunny, 89-degree day. The child was found dead in the car around 5 p.m.

Clearly, there is no way for us to know what he might have been thinking – or not thinking – as he arrived at the day care, went inside, and went about the business of his day. We have no way of knowing why no one in the day care asked about the child when he arrived without her. Having not been to the location, we have no way of knowing if there might have been someone outside who might have seen the girl in the car earlier in the day.

Of course, we are outraged that such a thing could have happened, and as we are not personally involved, will likely never know all of the things that happened that day, what the people may have thought or said or did. And yet, this story isn’t unique. We hear this kind of story more frequently than we’d like, with both children and animals paying the ultimate price.

We could easily jump into blame, anger, accusations, cries for justice, etc…Let’s stay focused now, though. We’re talking about intent. In both the situations described above, I think it’s safe to argue that neither of these people intended harm to another. The outcome – or the impact – of their actions, however, did in fact result in some negative impact to the others involved — to a very minor degree in the first case, and to a life-altering and inexplicably tragic degree in the second case.

Fortunately, most of our experiences will tend toward the less extreme end of the spectrum of potential outcomes. The key here is to understand the lesson — intent does not equal impact – and to be thoughtful about our words and actions. The goal is to be self-aware enough of how others may perceive and experience us, so that when we interact with others, we have a better chance of having what we intend to happen actually be what does happen.

What are you intending to do today? How might you approach it to ensure the outcome is positive?

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I want to start a movement. Will you join me?

At my last corporate job, I taped Christmas cards to my office door during the holiday season. When I received a small gift in the office, I taped the gold bow that was on it to my door also. After the holidays, as I was taking down the cards, I decided to leave the bow, as a reminder of my purpose: To be a gift to the people whose lives I touch each day.

I know, it may sound corny, but it’s true. And, each morning, while I prepare for my day I talk to God and I ask him for the tools I’ll need to do his work, my job, and fulfill my purpose.

Several months after the holiday season, the bow was still on the door when a colleague stopped by to discuss something. As he was leaving, he asked about the significance of the bow, so I explained it to him. He laughed a little as he left, and looked back at my office once while he walked away. He appeared to be a bit uncomfortable with what I’d said to him. Perhaps it was unusual, certainly unexpected, not your average office conversation. I hope it made him think.

You’re probably familiar with the movie Pay it Forward, in which a young boy starts a movement of Random Acts of Kindness in response to a school assignment. Last year, through my Leadership West Virginia class, I was introduced to Anonymous Acts of Kindness (check out Secret Agent L, also).  I have taken on these Acts by paying for cars behind me when I go through toll booths; I also sometimes pay for the orders of people behind me at drive-thru windows. It feels good to do something unexpected for someone, and hopefully brighten their day.

A couple of days ago, I was flipping through a magazine and saw an article on this topic, with a little different slant. The author (her name escapes me) wrote about the many struggles — large and small — we all go through on any given day. She suggested, when one encounters someone in need, asking this simple–yet profound, perhaps even life-changing–question: If you could have a small miracle today, what would it be?

If you could have a small miracle today, what would it be?

Then, do something about it. You may not be able to fulfill the whole miracle, but you may be able to do something that makes an enormous difference. And the simple act of asking the question and actually listening to the answer is a gift in itself.

So, let’s start the movement. If (conservatively) 25 of us committed to asking the question just once this week, and following through, we could positively change the lives of at least 25 people.

Let’s carry it a step further. Each of us has the opportunity to influence at least four other people each day. If we shared our quest with each of them, and encouraged them to join us, potentially 100 other lives would be positively changed. If each of the four people we influenced, influenced at least four people in their lives, and so on and so on…you can see, the movement could grow exponentially.

Simple. Profound. Life-changing (for both giver and receiver). An amazing way to recognize the many blessings we already have in our lives. An opportunity to truly understand the difference between need and want.

Are you with me? Will you join this movement?

Let’s all meet back here in a week, and share our stories (use the comments section!). I can’t wait to hear of the amazing works we’ve done.

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Taking stock and clearing out the clutter

The “town” (I say this in quotes because we have a Mayor and City Council, but our town is only houses and families…no services…seems funny to me!) has a community yard sale day twice a year; yesterday was the latest. It marked the 5th time we’ve participated, although on a much smaller scale than in years past. I kept the door open for only two hours, rather than six, but it felt so good to move some of our things on to others who will find them useful, even though we don’t, any longer.

In recent months, I’ve had a very strong need to clean things out, both literally and figuratively. I’ve been cleaning out my closets and drawers, throwing things away, and sending stuff to Goodwill and Salvation Army with the hope that someone else may get some good use out of the things I no longer need, want, use. Some days, this need is so strong, it’s a physical vibration (well, this makes sense if all things are energy, flowing into and out of things, then it’s just my frequency responding…) and I am compelled to clean, sort, and toss.

It feels much better to have what I need and use, and not be confronted with too many choices about what to wear and use each day.

There used to be a time when my purchases were based on what they cost, not necessarily on quality or value. These days, I am in a position to think less about cost and base decisions on quality and value, and it’s a much better place, to be sure. Take my wardrobe, for instance. I’ve never been a fashion plate, leaning more toward the comfortable than the latest fashions. I want what I buy to be things I truly love, feel good in, and know I can wear for years — both because the styles will still be fine, and because they are of such a quality that they will still be in great shape for some time.

What does this have to do with personal growth and leadership, you are probably asking yourself. Well, here’s the parallel, at least in my mind.

As I get older, I’m more focused, more in tune with myself and what I need to be a whole, healthy, happy person who is able to contribute and add value to others. As with the things in my closets, cupboards, and drawers, I am also taking stock of who I am, what I have to offer, how I want to spend my time, and with whom I want to share it.

One of my mentors, John Maxwell, shares that at the end of each year, he takes a week off to review how he spent the past year, before he plans for the coming year. He considers each person he’s spent time with in terms of whether the relationship was positive, one that added value to his life and lifted him up, or whether it was one of those relationships that suck the life out of you (my words, not his!). Based on this reflection, he decides who he wants to spend more time with in the coming year (think ‘life energy’) and who he will spend less (or no) time with in the future. He follows the same pattern with engagements, meetings, and other activities.

John understands that this is not a dress rehearsal. We get only one shot at this thing we call life and he wants it to be a quality experience. Me, too!

I want to spend my time with quality, like-minded people. I need to spend time with people who are better at the things I want to learn and in the areas in which I want to grow. I need to read good books; ones that make me think, expose me to new ideas, challenge my perceptions about what is possible, and allow me to learn from others’ experiences. This is not to say I don’t read the occasional frivolous fiction (I can’t help but lose myself in the ridiculous world of Stephanie Plum from time to time!)…but the point is, I am working on being more intentional about how I spend my time and who I spend it with.

I know many people think in terms of “spring cleaning,” but fall has always been a time of renewal for me. Although, I suspect, this will be an on-going process for me from now on, as each day I understand more fully that growth in any area is a daily process, a daily activity…not just something one does for some pre-determined amount of time (four years of college, perhaps…) and then is done. The thing is, I’m not done, and doubt I ever will be.

My questions for you are these:

When do you take stock of your life and how you are spending your life energy?
How often, and how frequently, do you spend time in reflection?
Does that time reinforce the good and right in your life?
Does it lead you to explore new paths, and make changes?
Are you any closer to understanding the difference between need and want?

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