Wednesday is work with your team day! Take some time with your team, today, to create a strategy for exceeding your customers’ expectations. Ask each person to share a brief story of a product or service experience that exceeded their expectations. Then, as a team, evaluate current expectations and satisfaction with your product or service.
First, have each person answer this question: What do our customers expect from our product or service?
Then: Are we currently meeting these expectations?
If the answer to the second question is “no,” you will first need to make changes to meet those expectations, before you can exceed them.
Next, gather ideas on how you could exceed your customers’ expectations for your organization or team going forward.
Ask: What could we do to exceed our customers’ expectations?
Then: How will we implement these ideas?
Be realistic, and pick two to three ideas you can begin to implement right away…What will they be?
