As we have in the past, today we will survey others about our month’s topic. Typically, one would survey external customers about their perception of the quality your team or organization offers. Instead, let’s start a little closer to home.
Today, I encourage you to speak with three people within your team or organization and ask them a few questions about your products/services/customers.
Start with these:
Are we providing the best possible product/service to our customers?
Is our product/service worth the price we put on it?
What can we do to better serve our customers?
What impression do we make on our customers?
What should I know about how we interact with our customers, that I’m not aware of?
What questions should I have asked you that I didn’t?
If you can approach this with a genuine desire to know the truth, and truly listen to what your team members tell you, you may gather some invaluable information that can help you improve your offerings to your customers.
What responses did you receive and what did you learn?
