If we begin with the premise that excellence requires superior quality, first we must define what that means…to ourselves and to our customers — both existing and potential, and for each of us this may be very different. For me, it requires ongoing education and keeping up with the latest developments and thought-leaders in the […]
Beginning tomorrow, we will begin Month Three of our Intentional Leadership journey, focused on excellence. According to Merriam-Webster, excellence is the state of being excellent — superior, first class. In practice, it is the difference between average and exceptional. It is the ability to not only meet, but to exceed, the needs of your customers […]
We’ve just spent the last four weeks focusing on relationships and the critical role they play in our success as leaders. As the poet John Donne said, “No man is an island entire of itself; every an is a piece of the continent, a part of the main.” Each and every one of us is […]
