Good morning and Happy Friday! Another week has flown by and was it busy! The question is: Was it productive? Or was it just full of “stuff”? I’m still focusing on excellence in my customer service — both in responding to prospective clients and to my existing clients. Building strong relationships, with a foundation of […]
In today’s business climate, competition is fierce; but I’m sure I don’t have to tell you that. Maintaining the status quo in terms of performance is a sure-fire way for your business to not be in business very long. What do you think will happen to your team or business if you aren’t striving to […]
Wednesday is work with your team day! Take some time with your team, today, to create a strategy for exceeding your customers’ expectations. Ask each person to share a brief story of a product or service experience that exceeded their expectations. Then, as a team, evaluate current expectations and satisfaction with your product or service. […]
